Delivery, explained.

01

Delivery within Ghana

We currently accept delivery addresses in Ghana. Please enter your full name, reachable phone number, city and a clear street or location address at checkout. Contact us before ordering if you are unsure whether your location can be reached.

02

Charges shown before you pay

Standard delivery is GHS 25 when the item subtotal is below GHS 500, and free when the item subtotal is GHS 500 or more. The checkout shows the shipping charge and total before you place your order.

For large furniture, unusual delivery requirements or bulk quantities, contact us before ordering so we can confirm handling arrangements. We will not add an unagreed delivery charge after payment.

03

Preparation and delivery estimates

Online orders are prepared after payment is confirmed; Pay on Delivery orders are prepared after the order is accepted. Delivery estimates after dispatch are 1–3 business days within Accra and 3–5 business days for other regions.

Estimates are not guaranteed appointments. Stock availability, public holidays, location and the size of an order can affect timing. If we identify a delay or cannot fulfil your order, we will contact you about the available options. Contact us before paying when you need an item for a particular date.

04

Tracking and receiving your order

Save your order reference at checkout. Use Track Order with that reference and your checkout email to view the order status. A customer account is not required.

Please make someone available to receive the delivery and check the items on arrival. If you notice damage, missing parts or the wrong product, keep the packaging and contact us with your order reference and photos where possible. See our returns policy for assistance.

05

Missed deliveries and address changes

Contact us promptly if your address or availability changes. Changes may not be possible after dispatch. If delivery cannot be completed because the recipient is unavailable or the address is incomplete, we will discuss a new arrangement and any additional cost before attempting redelivery.

06

Bulk orders and furniture

Minimum bulk quantities are shown on eligible products. A product pack is supplied in the quantity described in its listing. Check dimensions and access to your delivery location before ordering furniture, shelves or large items. Installation or assembly is not included unless the product listing expressly says it is.