Returns & refunds.

01

Request a return within 30 days

You may request a return within 30 days of receiving your order. For change-of-mind returns, the item should be unused, in its original packaging and complete with supplied parts and accessories. Keep your order reference as proof of purchase.

If a product has a specific return restriction, it must be stated in the listing before purchase. A restriction on change-of-mind returns does not remove your ability to report goods that arrive damaged, faulty or different from what you ordered.

02

Start with a message

Contact swiftshieldshop@gmail.com or use the contact form, selecting Return or refund. Include your order reference, the product or variant, the quantity and your reason for returning it. For a damaged or incorrect item, email photos if possible.

Our team will confirm the next steps, return address and any collection arrangements. Please wait for those instructions before sending an item back; there is no public walk-in returns address listed on this site.

03

Damaged, faulty or incorrect items

Tell us promptly if your delivery is damaged, incomplete, faulty or incorrect. Keep the product and packaging while we investigate. We will arrange an appropriate replacement or refund for a confirmed problem, including the necessary return delivery costs. Opening the packaging to inspect an item does not prevent you from reporting a defect.

04

Return delivery costs

For change-of-mind returns, you are responsible for the agreed return delivery cost. Original delivery charges are not normally refunded for a change-of-mind return. For a confirmed damaged, faulty or incorrect item, the shop will cover the necessary return costs.

Use the agreed collection method or a trackable return service, pack items securely and keep your dispatch receipt. Contact us if a return is delayed or lost.

05

Refunds and payment issues

We inspect returned goods and communicate the outcome. After approval, we aim to process the refund within 5–7 business days. Refunds go to the original payment method where possible; your bank or mobile-money provider may require additional processing time.

For Pay on Delivery purchases, we will agree a suitable refund method with you. If you believe you were charged twice or paid for an order that did not confirm, contact us with your payment reference before attempting another payment. Never send your PIN, CVV or full card number.

06

Exchanges and bulk purchases

Exchanges depend on stock and the availability of the requested size or variant. We will confirm any price difference and delivery arrangement before proceeding.

For a bulk return, tell us which products, variants and quantities are affected. The same return process applies unless a different arrangement was clearly agreed before purchase.

07

Cancellations and unresolved concerns

Contact us as soon as you need to cancel an order. We will confirm whether dispatch can still be stopped and whether any refund is due. If the order is already delivered, use the return process above.

If you disagree with the outcome of a return, reply with your order reference and ask for a review. This policy does not limit any rights available to you under applicable law.